Refund & Cancellation Policy
Last updated: September 28, 2026
Orders or service requests for energy audit and diagnostic reports can be cancelled prior to the commencement of the assessment or report generation process by contacting our support team.
Refunds are evaluated on a case-by-case basis. If a technical error occurs during payment or if a service cannot be fulfilled by WXONAURA, a full refund request may be submitted within 7 business days of the transaction.
Approved refunds will be processed through the original payment method (such as Razorpay) and typically reflect in your account within 5 to 7 working days.
To request a cancellation or refund, please reach out to us at support@wxonaura.com with your transaction details.